Business Name: Spiderweb Ltd - Trading online as sextoys.co.nz 


Physical Address:

34 Oropuriri Road
Waiwhakaiho
New Plymouth, 4312.

Postal / Billing Address:

PO Box 7135
Fitzroy
New Plymouth, 4341.

Please feel free to contact us for any customer service enquiries or after-sales service.

Description of Products Sold Online:

Sextoys sells a wide range of famous brand name and popular adult themed items online:

  • Sex toys
  • Vibrators
  • Dildos
  • Lingerie
  • Novelty adult toys
  • Sex-themed games for men, women, and everyone in between!

Disclaimer:

The products sold by sextoys.co.nz are solely available as adult novelty toys. They are not intended for the use or practice in any other procedure or sector other than the adult sex toy market.
The products are not for medical use or practice, nor have they been subjected to clinical testing as a product. Discontinue use if you experience pain, irritation, or discomfort.
Any injuries or physical aggravations to chronic, pre-existing, or acute medical conditions should be avoided. No product should be introduced to swollen or inflamed areas on the body or open skin lesions.
No medical assistance or claims are either implied or warranted by the physical use or ingestion – accidental or otherwise - of any products.

Delivery:

We use NZ couriers for all deliveries and orders are collected 3 times a day during the week from our North Island based warehouse.
We deliver to all New Zealand addresses including rural delivery locations.

Once your order is collected you will receive a confirmation email with the tracking number and information for your parcel.
To ensure fast delivery we recommend you have your order delivered to you within working hours.

It is also possible for a package to be left at your home while you are at work or away. However, we cannot take responsibility for courier parcels chosen to be left unattended. These items are shipped with 'no signature required' and are left unattended at your own risk.

Approximate Delivery Times:

Monday to Friday during normal working hours:
24 - 48 hours to North Island addresses.
24 - 72 hours to South Island addresses.
Rural deliveries may take an extra 24 to 48 hours.

*Please note that orders paid for by cheque are not dispatched until payment has cleared.

Shipping Charges:

Free shipping for all orders within NZ including rural delivery addresses.

Back Orders:

We do not accept back orders for out of stock items. All products shown in stock on our website are ready for immediate shipping from our North Island based warehouse.

Payment Methods:

  • Visa
  • Mastercard
  • Bank deposit

We also accept payment by cheque, but any order paid for by cheque will not ship until the cheque has cleared.
All credit card payments are processed via Windcave payment gateway.

Currencies:

All prices displayed on the sextoys.co.nz website are shown in New Zealand dollars and include GST.

Sextoys.co.nz Privacy Policy and Customer Data Privacy Policy:

All customer data collected (names and email address etc) will NEVER be shared, sold to or disclosed to any third parties.
We value your privacy as much as you do and your personal details will be handled with complete discretion. 
Our customer details will only ever be used for promotional purposes in relation to future deals directly related to Sextoys.co.nz (you can opt out of these future deals promotional features at any time).

Export Conditions and Restrictions:

At present we only ship orders to customers based in NZ and do not ship orders overseas.

Local Business Confirmation Promise:

At SexToys we are proud to be 100% Kiwi owned and operated. All of our stock is held in our North Island dispatch warehouse and so you will not pay any extra overseas taxes when your order is delivered.

Our Returns Policy:

Please choose carefully when selecting a product to purchase. Due to the sensitive and personal nature of our products, and according to the strict national health and hygiene NZ government guidelines, we are unable to provide a product exchange service or refund policy if you change your mind or select the wrong product.

Regarding our accepted returns policy, we cannot accept any returned product if you have selected the option at checkout to discard the outer packaging of the product. This is a popular checkout option available for customers who want to receive their products without the exterior packaging.

Lingerie Returns Policy:

Due to the intimate nature of all items categorised as 'Lingerie', we are unable to accept returns on these products. Nor can we process refunds or exchanges for any lingerie products.

Damaged / Malfunctioning Goods Product Returns Policy:

When you receive your order, if you discover it is damaged, faulty, or malfunctioning, then you can take steps to request a refund from us.
Please contact our after sales service team with your claim providing a clear description of the fault, damage, or malfunction.
We will endeavour to replace the faulty item/s or provide you with a full refund.
All claims must be received by us within 7 days (one week) of receipt/delivery of product/s.

Free Shipping Terms & Conditions:

We offer free shipping for all orders within NZ including rural delivery addresses.

All items showing as in stock on our website are available to purchase and ready for shipping from our North Island based warehouse.

Credit card orders placed before 4pm on a weekday, will be packed and shipped the same day with NZ Couriers.

Once your order is collected you will receive a shipping confirmation email with a link to track your delivery.

We hope you enjoy shopping with us :)

Sextoys.co.nz - Adult Toys Online in NZ - Professional and Discreet!

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